Accessibility Statement

Our Commitment to Accessibility

We strive to ensure that our website is accessible to people with disabilities. We believe that every person has the right to access our services with dignity, ease, and independence. We are continuously improving the user experience for everyone and applying the relevant accessibility standards.

Conformance Status

Our goal is to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These guidelines explain how to make web content more accessible to people with disabilities, including blindness, low vision, deafness, hearing loss, motor impairments, cognitive limitations, and more.

We have implemented the following measures to support accessibility:

Measures We Have Taken

• Semantic HTML landmarks (header, navigation, main, footer) for screen reader navigation
• A 'Skip to main content' link for keyboard users to bypass navigation
• Descriptive alt text on all meaningful images
• Decorative elements marked with aria-hidden to reduce screen reader clutter
• Proper heading hierarchy (H1 through H3) with no skipped levels
• Visible focus indicators for keyboard navigation
• Color contrast ratios meeting WCAG 2.1 AA standards (4.5:1 for normal text)
• ARIA live regions to announce loading content to screen reader users
• Support for prefers-reduced-motion to respect users who need reduced animation
• Descriptive link text and button labels for screen reader clarity

Third-Party Content

Our website may include embedded third-party tools such as contact forms and social media feeds. While we cannot control the accessibility of these third-party services, we actively work with our vendors to encourage accessibility improvements and provide alternative ways to contact us for anyone who encounters a barrier.

Feedback & Reporting Barriers

We welcome your feedback on the accessibility of our website. If you have experienced any difficulty accessing content or using a feature, please let us know so we can address it. You can reach us by:

When you contact us, please describe the issue, including the web address (URL) of the page and the assistive technology you were using. We will make all reasonable efforts to respond and resolve the issue.

Compatibility

This website is designed to be compatible with the following assistive technologies:

• NVDA (NonVisual Desktop Access) screen reader on Windows
• JAWS screen reader on Windows
• VoiceOver screen reader on macOS and iOS
• TalkBack screen reader on Android
• Keyboard-only navigation

Technical Specifications

The accessibility of Duck Insurance Agency's website relies on the following technologies:

• HTML5 semantic elements for structure
• WAI-ARIA attributes for dynamic content and landmarks
• CSS for visual presentation and responsive design
• JavaScript for interactive functionality

These technologies are relied upon for conformance to the accessibility standards used.

Known Limitations & Alternatives

Despite our best efforts, some content may not have been fully adapted to the strictest accessibility standards. This may be due to difficulties in finding or applying the appropriate solution. We are actively working to address these:

• Some third-party embedded forms may have internal label or error message gaps outside our direct control — contact us by phone or email as an alternative.
• Older location-specific pages are being consolidated and updated to match our current accessibility standards.

Evaluation Process

We evaluated the accessibility of our website through a combination of:

• Manual code review against WCAG 2.1 AA criteria
• Automated accessibility audits (Lighthouse and axe DevTools)
• Keyboard-only navigation testing
• Screen reader testing with NVDA and VoiceOver